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CULTURE ORIENTATION
Agenda
1.
Sanctum Organizational chart
2.
Sanctum Culture Introduction
3.
Communication
4.
Expectations
Learn what we expect of you, and what you can expect of us
5.
Administrative Items
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Your Sanctum Career Path
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HOW DO WE GET THERE
Your Responsibilities
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Things we cannot tolerate
01
Ignorance (I don't know)
02
Apathy (I don't care)
03
Selfishness (me 1st)
Key Concept: PerformanceIf the underperformer continually fails to meet standards, then a leader must be loyal to the team and the mission above any individual. If underperformers cannot improve, the leader must make the tough call to terminate them and hire others who can get the job done
Fort Worth Home Health
• Operational Management of the Fort Worth HH Branch
• Caseload Management
• Evaluation Scheduling/Intake
• Doctor Follow-up (For Authorization)
• Marketing/Referrals
• Translation
OPERATIONS
• Clinical Development/Questions
• Compliance Calls
•QA and Documentation questions
• Clinical Observation
• Clinical Development/Questions • Compliance Calls
• QA and Documentation questions
• Clinical Observation
CLINICAL
Fort Worth CLINIC
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• Operational Management of the Fort Worth HH Branch
• Caseload Management
• Evaluation Scheduling/Intake
• Doctor Follow-up (For Authorization)
• Marketing/Referrals
• Translation
• Admissions
• Translation
• Eligibility
OPERATIONS
•Clinical Development/Questions •Compliance Calls
•QA and Documentation questions •Clinical Observation
• Clinical Development/Questions • Compliance Calls
• QA and Documentation questions
• Clinical Observation
CLINICAL
Dallas Home Health
•Operational Management of the Dallas HH Branch
•Caseload Management
•Evaluation Scheduling/Intake
•Admissions
•Translation
•Doctor Follow-up (For Authorization)
OPERATIONS
• Clinical Development/Questions
• Compliance Calls
•QA and Documentation questions
• Clinical Observation
• Clinical Development/Questions • Compliance Calls
• QA and Documentation questions
• Clinical Observation
CLINICAL
When do I call the office?
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01
H/R: Any H/R concerns you have may be reported via the office number.
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02
Billing Questions or Concerns: Alternatively, you can message Jace on Statewise to address any billing concerns.
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03
Translation (If Branch Resources Unavailable): We may not always have translation personnel available in the office, but don't hesitate to call if translation is needed!
Office Number: 972-851-1022
Sanctum Expectations
Ethics/Guardianship
Communication – Statewise, Office Number
Make up visit frequency
Schedule Policy Adherence
Professionalism
Performance ownership
Caseload Expectations
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See patients 3x week
Ensure schedule is airtight
Increased evaluations as additional visits
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Evaluate auth status case-by-case
Evaluate frontload/backload potential
Begin to balance first weeks
Scheduling Policies
- Treatment visits: 24 hrs
- Evaluations: 48 hrs
- Re-evaluations: 48 hrs
Attendance/
Discharge
Policy Review
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The policy states that patients may be discharged from services for any of the following reasons:
- Three consecutive missed or canceled appointments
- Two no shows (i.e. missed appointments without a telephone call to cancel)Erratic and/or inconsistent attendance
- Lack of active participation from parent/adult/caregiver during weekly visits
- 2 Late Visits (more than 6 mins late) = 1 NCNS (teletherapy only)
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Document no shows/last minute cancellations
- By marking the visit as missed on the schedule
- Separate note in patient chart
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If there are no notes in Statewise, the office cannot call the family about attendance
Start of care process overview
01
Referral
02
Evaluation
03
QA
04
MD Signature
05
Insurance Submission
06
Authorization Received
07
Schedule Treatment